Return Policy and Process
What is your return policy?
Be sure to retain your bottles/jars, as they must be returned to receive a complete refund.
Please note your guarantee comes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
How do I start a return?
Our call center is open Mon–Fri 6AM-5PM PST and Sat–Sun 6AM-4PM PST.
How does the return process work?
You will also be sent a form which you will need to print out and include in your return shipment. On this form you must include your RA # in order for us to process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your refund will be processed once your returned product(s) has arrived at our shipping facility.