Customer Help
We’ve compiled a list of frequently asked questions so that you can find the answers you need, when you need them.
Customer Help
We’ve compiled a list of frequently asked questions so that you can find the answers you need, when you need them.
How Can We Help?
Frequently Asked Questions
ActivatedYou By Maggie Q
About ActivatedYou:
Do ActivatedYou supplements come with a guarantee?
We stand behind every single one of our formulated products, and we want you to feel as good about them as we do. That’s why your purchase is protected by the ActivatedYou Promise. If you’re not thrilled with your purchase for any reason, simply return the bottle or jar (even if they’re empty) within 90 days, and our top-notch customer service team will issue you a refund (minus shipping), no questions asked.
Click here to start a return or to learn more about our return policy and process.
Who is Maggie Q?
As a health advocate, animal rights activist, and actor, best known for her roles in Nikita and in Designated Survivor, Maggie Q uses her name to advocate for those in need. Maggie’s struggles with her own health led her to do extensive research in the world of nutrition. At this point, Maggie knows more about what to do to look and feel your best than most nutritionists or dieticians!
Our Customer Care:
How do I contact Customer Care?
You can contact our Customer Service team through our website contact form.
You can also call our Customer Service at Phone Number: 1-800-720-8403
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
Supplement Ordering and Payment:
How do I place an order?
You can place an order on our website at ActivatedYou.com. You can also call 1-800-720-8403 to place an order over the phone with one of our US-based representatives.
Can I make changes to my order?
If you need to make a change to an order, please contact our Customer Service team through our website contact form.
You can also call our Customer Service Phone Number at 1-800-720-8403
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
Do you offer subscriptions?
Yes! You can start a new product subscription or make changes to an existing one from your My Account homepage. Click on “My Subscriptions” to add, edit or view any subscriptions. You can also log in and visit any product page to add a subscription to your cart.
You can also make changes to your subscription by calling customer service at 1-800-720-8403 Monday-Friday from 6 am-5 pm PST or Saturday-Sunday 6 am-4 pm PST. You can also contact us using this form.
How can I manage my product subscriptions?
You can manage your product subscriptions from your My My Account homepage. Click on “Edit Subscriptions” to add, edit or view any subscriptions. You can also log in and visit any product page to add a subscription to your cart.
You can also manage your product subscription by calling customer service at 1-800-720-8403 Monday-Friday from 6 am-5 pm PST or Saturday-Sunday 6 am-4 pm PST. You can also contact us using this form.
How can I track my order?
After you place an order, you will receive a shipping confirmation email once your order has shipped.
Plus, when you sign up for a FREE VIP Account, you’ll be able to see your order history, keep track of your purchases, and even easily reorder your favorite formulas.
Click here to track your order status with your VIP Account.
Don’t have a VIP Account? Click here to create one for free and in less than 60 seconds.
Billing Questions:
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, JCB, Diners Club, and PayPal.
How do I use a promo code or coupon code?
Enter your coupon code on the checkout page – as seen in the example below.
And don’t forget — when you sign up for a VIP Account, you’ll automatically unlock savings of up to 51% on your favorite formulas… just for being a member. There’s no cost to join and you’ll get exclusive deals and everyday low pricing. Click here to create your free VIP Account and start saving.
How do I get first access to your promotions and offers?
Create a FREE VIP Account to save on all products site-wide with every purchase. Click here to create a FREE account in less than 60 seconds.
Joining our Text Club also unlocks a special discount you can use on nearly EVERY purchase — plus you’ll get early access to ActivatedYou sales, new formulas, and free health tips. Click here to start receiving texts today.
Do you store my credit card information?
We do not store your credit card information without your consent.
Do you have first-time customer discounts?
Whether you’re a first-time customer or not, you can always save by creating a FREE VIP account. Members automatically save up to 51% off their favorite formulas. Click here to create a free account in less than 60 seconds.
Shipping:
What countries do you ship to?
United States, United Kingdom, Canada, Australia, Denmark, Mexico, New Zealand, Puerto Rico, Singapore, and the Virgin Islands; British. More countries are added periodically. Please check your checkout dropdown list for a complete list of countries.
Can I change or cancel my order?
Please contact our customer service team at 1-800-720-8403
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
How is my shipping cost calculated?
We calculate shipping based on the size and weight of your package. We offer FREE U.S. shipping on all orders over $50.
When will I get a shipping confirmation?
When your order is fulfilled, you will receive an email with tracking numbers. You should receive this email within a few business days of placing your order. You can also see your tracking link on your VIP Account page.
Don’t have a VIP Account yet? You can always save by creating a FREE VIP account. Members automatically save up 51% off their favorite formulas. Click here to create a free account in less than 60 seconds.
How long does shipping take?
Domestic shipping takes on average 5-7 business days. International shipping may take longer and may vary, depending on different carriers and customs.
Where do your products ship from?
All of our orders ship from one of our two warehouses – either Chatsworth, CA or Memphis, TN.
Coupons & Promotions For Maggie Q Supplements:
What do I do if my coupon is not working?
You can contact our Customer Service team by using this form. You can also call our Customer Service phone at: 1-800-720-8403
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
Can I use ActivatedYou coupons on Amazon?
No, our coupon codes are only valid on our website at ActivatedYou.com
Return Policy:
What is your return policy?
To protect our customers, we don’t offer returns due to hygiene issues. However, if you’re unsatisfied with the product, use our 90-day ActivatedYou™ Promise to send us back your products for a full refund — even if the jar or bottle is empty.
Click here to start a return or to learn more about our return policy and process.
What is your exchange policy?
To protect the health of our customers from hygiene issues, we do not accept exchanges. However, we stand behind every single one of our formulated products, and we want you to feel as good about them as we do. That’s why your purchase is protected by the ActivatedYou™ Promise. If you’re not thrilled with your purchase for any reason, simply return the bottle or jar (even if they’re empty) within 90 days, and and our top-notch customer service team will issue you a refund, no questions asked.
Contact Customer Support for instructions at 1-800-720-8403.
Our call center is open Mon–Fri 6AM-5PM PST and Sat–Sun 6AM-4PM PST.
You can also send us an Email, or chat with a representative during our business hours at ActivatedYou.com
What should I do if my items arrive damaged or defective?
You can contact our Customer Service team by using this form. You can also call our Customer Service phone at: 1-800-720-8403
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
What should I do if I received the wrong item?
You can contact our Customer Service team by using this form. You can also call our Customer Service phone at: 1-800-720-8403
Hours: Mon – Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
ActivatedYou by Maggie Q VIP Account:
What is a VIP account?
An ActivatedYou VIP Account is a FREE membership account to help you save money and stay on top of your wellness and nutrition.
With a VIP Account, you can:
- Save up to 51% off regular prices.
- Get access to the latest ActivatedYou formulas & new products.
- Receive exclusive access to offers, coupons, and additional savings.
- Free Shipping – no minimum order.
Click here to sign up for a FREE VIP Account and start saving immediately.
Do I need to set up a VIP Account to shop on the website?
You can shop on the website without a VIP Account, but you’ll miss out on discounted pricing. It’s free, and it takes less than a minute. Click here to sign up for a FREE VIP Account.
How do I manage, modify, or cancel my VIP Account?
Go to My Account to make changes to your VIP Account.
How do I log out of my account?
From your My Account homepage , click on your name at the top right corner, and select “Log Out” from the dropdown menu.
ActivatedYou Impact & Charity:
What charities do you support?
We believe a healthy life is impossible without a healthy planet, which is why ActivatedYou® is proud to sponsor Animals Asia, an organization near and dear to Maggie’s heart, and deeply tied to her passion for animal welfare. We’re especially inspired by Animals Asia’s long legacy of work through the principles of kindness in action, which we agree are central to a healthy world. Click here to learn more about our charity contributions.
Quality Assurance Testing & Reviews:
Are your products approved by the FDA?
Supplements are not FDA approved, but that’s because the FDA approval process is for products that make medical claims — while the FDA categorizes supplements as food as opposed to drugs.
How do you test your products?
We hold ourselves to the highest manufacturing standards in the supplement industry. Our products are subjected to rigorous third-party testing by independent laboratories. These tests verify our formulas contain honest and accurate ingredient claims and are free of harmful levels of biological contaminants.
Have your products been clinically studied?
Our products use clinically studied ingredients, which we verify through 3rd party testing.
How are your products formulated and manufactured?
Our products are manufactured in facilities registered with the FDA as cGMP (Current Good Manufacturing Practice), which means they proactively guarantee our products are effective, safe, and pure.
Maggie Q ActivatedYou Products & Ingredients:
Are your products supposed to be taken with or without food?
It depends on your product. Please refer to the individual product page or to the product label. If the product page and label do not say anything about it, you can take the product with or without the food, depending on your preference.
Are your products free from artificial colors?
Our products are completely free from any artificial colors.
What is the source of gelatin in your products?
We don’t use gelatin in our products. Our capsules are from plant cellulose.
Are your products vegan?
All ActivatedYou products are vegan. Please refer to the individual product pages and product labels to confirm the ingredients of your chosen product.
How should I store your products?
We recommend that you store our products in a cool, dark, and dry area, out of reach from children and animals.
Where are your products made?
Our products are manufactured, 3rd party tested and bottled in the US.
Are your product containers recyclable? What is your packaging made from?
Yes, our glass bottles and PET plastic jars are recyclable.
Are your products safe to use during pregnancy and lactation?
Since our products were not tested on pregnant or lactating individuals, please consult with your physician.
Can these supplements be taken with prescription medication?
Please consult with your physician.
Do your products contain dairy or gluten?
Our products do not contain dairy or gluten. Please check the product page or product label to find the most up to date list of ingredients.
Do your products contain sugar?
We do not use sugar or artificial sweeteners. Some ActivatedYou blends may contain coconut, monk fruit, or Stevia. Please check the product page or product label to find the most up to date list of ingredients.
Do your products contain nuts?
Some ActivatedYou blends may contain coconut. Please refer to the website’s individual product pages and product labels for the ingredients.
Are your products Non-GMO?
All of our products are Non-GMO.
Why is there color variation in some products?
Because we use many natural ingredients, slight color variations are normal from batch to batch. If in doubt, please send an image to our customer support team by using this form. Please include your order number and email used for your purchase.
Can I use your products if I'm allergic to soy?
Our products are soy-free and tested for traces of soy.
How long until I feel the results from taking your products?
Results depend on the person. We recommend that you take photos and measure yourself on day one, and every week after.
What if I take more than the recommended dose?
Results may vary. If you begin to feel unwell, or notice anything unusual we recommend that you stop taking the supplement and consult with your doctor as soon as possible. If your symptoms worsen, seek urgent medical attention.
How do I find specific information about a product?
Please refer to individual product pages or labels.
About ActivatedYou Privacy and Security:
Are there alternative ways to order without giving credit card information online?
Yes. You can call our Customer Service line to place an order at: 1-800-720-8403
Hours: Mon-Fri 6 AM-5 PM PST
Sat-Sun 6 AM-4 PM PST
ActivatedYou Nutrition & Marketing:
What kind of emails and texts will I receive?
Our Email and SMS subscribers receive exclusive sales and promotions, educational content, and new product releases. Click here to join Text Club and claim your welcome offer.
Click here to sign up to start getting emails from Maggie Q and the ActivatedYou Team.
How do I stop getting email and/or text offers?
At any time, you can reply “STOP” to stop receiving SMS messages. You can click on the “Unsubscribe” link in your email to be removed from future email broadcasts.